When I try to download the application I receive the message “Download Failed” repeatedly.

Remove the application from your phone completely and then reset it by turning it off and on again or removing the battery and putting it back in place. You should then be able to download the application successfully once the phone has reset.

For iPhones- To delete the application press and hold down on the ROAMpay app until it begins to shake. A little “X” will appear in the corner of the app. You can tap the “X” and you will be asked if you want to delete the app. Say yes and then you can go back to the app store to download the ROAMpay app again. You will not be charged twice.

For Android Phones- Go to Settings, Application Settings and then Manage Applications. A list of all of the apps on the phone will populate. Scroll down and select ROAMpay . It will give you the option to uninstall the application. Select uninstall and then you can go to the Market and download the app again.