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ROAMpay FAQs
Add a Line
Will the Sub Lines require a new Merchant MID or TID?
How do I go about adding a sub-line to my account?
Are there additional fees for adding a new sub-line to my account?
Will my billing report show details for Sub Lines?
Developer FAQs
Who do I contact for a technical demonstration of your solutions?
How do I register to become a developer?
What kind of resources are available to developers?
Getting Started
I can log in my web application but not the mobile application.
When I try to download the application I receive the message “Download Failed” repeatedly.
Where is my Activation Code?
Where can I purchase a swiper for my phone?
There is no Activation Code in my email.
I need the link to download the application resent.
Reseller FAQs
What is the Resellers program?
What kind of training would I receive?
What kind of products can I resell?
What kind of support would I receive?
What kind of solutions can I offer my merchants?
What processors do you work with?
ROAMpay
What can I do with ROAMpay?
What do I need to get started?
I already have a merchant account, can I use it for my mobile transactions?
How is ROAMpay different from a regular merchant account?
Do I need a specific data plan?
What if I don’t have a good signal?
How do I ensure my customer that their payment data is secure?
What if I forget to send an email receipt?
What if my phone is lost or stolen?
How long does it take to get everything set up for use?
I know how to make ROAMpay even better. Where do I submit my ideas?
Does ROAMpay work on the iPhone?
How do I know if my phone is supported?
What if my current phone is too old or incompatible?
How do I get set up? Do I need to send my phone somewhere?
ROAMpay Swiper
Is the ROAMpay Swipe Secure?
What if I lose my ROAMpay Swipe?
What phones are compatible?
Can the ROAMpay Swipe take Debit cards?
Does this affect my interchange rate?
What is the warranty?
What is the replacement policy?
Troubleshooting
I received approvals on transactions but I haven’t been paid. When will the funds arrive?
How do I resend my customers email receipts?
My transaction processed for a different amount than I intended to charge.
I haven’t received an email for my recent transactions.
My recent transactions have all been declined.
Feedback
Feel free to leave us a message about anything.
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